Passenger Assist journeys rise by 23% across Transport for Wales network
Transport for Wales (TfW) has reported a significant increase in the use of its Passenger Assist service, with more than 73,000 passengers supported during 2024/25.
A total of 73,339 journeys were completed using the service over the past year, representing a 23% increase compared with the previous year and marking the highest number recorded across the TfW network.
Passenger Assist is designed to help customers travel with confidence by providing additional support throughout their journey. The service allows passengers to request assistance when planning travel, boarding or leaving trains, purchasing tickets, or handling luggage.
TfW staff are trained to support passengers with both visible and non-visible disabilities, ensuring customers receive the help they need at every stage of their journey.
The growth in Passenger Assist usage reflects increasing awareness of the service and highlights the importance of accessible transport in helping more people travel independently across the network.
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